UI / UX
AT&T Collaborate Enhanced Mobile iOS
Fixed Mobile Convergence (FMC)​
Senior UX lead and manager responsible for managing the single source of truth (SSOT) and translating customer centered design requirements. Liaison between internal and customer development teams, key stake-holders and product managers. Designed a powerful, perpetual virtual meeting place with team workspace for file sharing, task management, group chat and calling. Helped to facilitate best practices and drive core UX studies to reach optimal user experience.
UX Process Case Study | Lessons Learned
Create an intuitive & simple customizable product
Merged features from two established unified communications apps, TeamOne and UC Communicator. Redesigned and adjusted the UI/UX to accommodate AT&T user flow requirements and added feature sets.Â
Sticking with SSOT version is a must
Aside from following the SSOT we felt it imperative to also identify and include as much as possible all key-stake holders and decision makers in order to streamline the approval process to meet tight timeline deliverables.
Transparent communication across teams is key
Worked really well with cross-functional teams helped establish clear lines of communication to alleviate confusion and diminish delays.
Test & Key Performance Indicator
A crucial step in successful UX and product is KPI and usability test. By interviewing the end user and considering the KPI, we were able to improve the experience and quality of product.
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UI / UX
Rogers Unison Mobility Apps
Cloud-Based Communications System
Senior UX manager, lead UI designer and brand advocate for Rogers Unison Apps. Collaborated with development teams both locally and offshore, Rogers’ lead UX designers, stakeholders and senior management to develop and build next level cloud-based portals, mobile and tablet apps designed to make communication easier from anywhere without incurring the cost of unused desk phone lines
UX Process Case Study
Lessons Learned
Create an intuitive & simple customizable product
Driven by consistent UXD across platforms end users really enjoyed the one page widget based dashboard, a one stop configuration flow to control mobility services with minimal clicks and wasted time on calls with provisioning services
Sticking with SSOT version is a must
Developing wires with Axure, prototyping with invison and sketch as part of the UI process helped to gather real user feedback which worked very well throughout the entire engagement
Transparent communication across teams is key
Being able to identify the key stake-holders within a large organization like Rogers helped to minimize deviations and expedite the approval process
Test & Key Performance Indicator
A crucial step in successful UX and product is KPI and usability test. By interviewing the end user and considering the KPI, we were able to improve the experience and quality of product
nav
UI / UX
AT&T Collaborate Enhanced Mobile
Fixed Mobile Convergence (FMC)​
Senior UX lead and manager responsible for managing the single source of truth (SSOT) and translating customer centered design requirements. Liaison between internal and customer development teams, key stake-holders and product managers. Designed a powerful, perpetual virtual meeting place with team workspace for file sharing, task management, group chat and calling. Helped to facilitate best practices and drive core UX studies to reach optimal user experience.
UX Process Case Study | Lessons Learned
Create an intuitive & simple customizable product
Merged features from two established unified communications apps, TeamOne and UC Communicator. Redesigned and adjusted the UI/UX to accommodate AT&T user flow requirements and added feature sets.Â
Sticking with SSOT version is a must
Aside from following the SSOT we felt it imperative to also identify and include as much as possible all key-stake holders and decision makers in order to streamline the approval process to meet tight timeline deliverables.
Transparent communication across teams is key
Worked really well with cross-functional teams helped establish clear lines of communication to alleviate confusion and diminish delays.
Test & Key Performance Indicator
A crucial step in successful UX and product is KPI and usability test. By interviewing the end user and considering the KPI, we were able to improve the experience and quality of product.
nav
UI / UX
AT&T Collaborate Enhanced Mobile
Fixed Mobile Convergence (FMC)​
Senior UX lead and manager responsible for managing the single source of truth (SSOT) and translating customer centered design requirements. Liaison between internal and customer development teams, key stake-holders and product managers. Designed a powerful, perpetual virtual meeting place with team workspace for file sharing, task management, group chat and calling. Helped to facilitate best practices and drive core UX studies to reach optimal user experience.
UX Process Case Study
Lessons Learned
Lessons Learned
Create an intuitive & simple customizable product
Merged features from two established unified communications apps, TeamOne and UC Communicator. Redesigned and adjusted the UI/UX to accommodate AT&T user flow requirements and added feature sets.Â
Sticking with SSOT version is a must
Aside from following the SSOT we felt it imperative to also identify and include as much as possible all key-stake holders and decision makers in order to streamline the approval process to meet tight timeline deliverables.
Transparent communication across teams is key
Worked really well with cross-functional teams helped establish clear lines of communication to alleviate confusion and diminish delays.
Test & Key Performance Indicator
A crucial step in successful UX and product is KPI and usability test. By interviewing the end user and considering the KPI, we were able to improve the experience and quality of product.
