UI / UX
Cisco Channel Partner CMS Platform
Marketing & Sales Cloud Products
Product consulting, leading the UX team on the design and product process for the sales and marketing dashboard tools for the digital engagement center. The digital engagement center is a digital accelerator for Cisco’s partner service providers. Built UX process for the channel partner program targeting service providers.
UX Process Case Study | Lessons Learned
Create an intuitive & simple customizable product
We found out building an easy-to-use and simpler CMS platform (instead of using WordPress) helped our partner edit their content and manage and launch their pages smoother and faster. It eliminated confusion and made the process easier and faster.
Sticking with SSOT version is a must
We stuck with SSOT by sharing the project in Invision, tracking comments and attaching a PDF copy of the approved design in a Jira ticket. Anytime we didn’t follow SSOT law, we noticed the quality went down and progress and communication became challenging.
Transparent communication across teams is key
Without good and transparent communication across team, delivery was impossible.
Test & Key Performance Indicator
A crucial step in successful UX and product is KPI and usability test. By interviewing the end user and considering the KPI, we were able to improve the experience and quality of product.
nav
awa-
rds
rds
UI / UX
Rogers Unison Mobility Apps
Cloud-Based Communications System
Senior UX manager, lead UI designer and brand advocate for Rogers Unison Apps. Collaborated with development teams both locally and offshore, Rogers’ lead UX designers, stakeholders and senior management to develop and build next level cloud-based portals, mobile and tablet apps designed to make communication easier from anywhere without incurring the cost of unused desk phone lines
UX Process Case Study
Lessons Learned
Create an intuitive & simple customizable product
Driven by consistent UXD across platforms end users really enjoyed the one page widget based dashboard, a one stop configuration flow to control mobility services with minimal clicks and wasted time on calls with provisioning services
Sticking with SSOT version is a must
Developing wires with Axure, prototyping with invison and sketch as part of the UI process helped to gather real user feedback which worked very well throughout the entire engagement
Transparent communication across teams is key
Being able to identify the key stake-holders within a large organization like Rogers helped to minimize deviations and expedite the approval process
Test & Key Performance Indicator
A crucial step in successful UX and product is KPI and usability test. By interviewing the end user and considering the KPI, we were able to improve the experience and quality of product
nav
UI / UX
Cisco Channel Partner CMS Platform
Marketing & Sales Cloud Products
Product consulting, leading the UX team on the design and product process for the sales and marketing dashboard tools for the digital engagement center. The digital engagement center is a digital accelerator for Cisco’s partner service providers. Built UX process for the channel partner program targeting service providers.
UX Process Case Study
| Lessons Learned
Create an intuitive & simple customizable product
We found out building an easy-to-use and simpler CMS platform (instead of using WordPress) helped our partner edit their content and manage and launch their pages smoother and faster. It eliminated confusion and made the process easier and faster.
Sticking with SSOT version is a must
We stuck with SSOT by sharing the project in Invision, tracking comments and attaching a PDF copy of the approved design in a Jira ticket. Anytime we didn’t follow SSOT law, we noticed the quality went down and progress and communication became challenging.
Transparent communication across teams is key
Without good and transparent communication across team, delivery was impossible.
Test & Key Performance Indicator
A crucial step in successful UX and product is KPI and usability test. By interviewing the end user and considering the KPI, we were able to improve the experience and quality of product.
nav
awa-
rds
rds
UI / UX
Rogers Unison Mobility Apps
Cloud-Based Communications System
Senior UX manager, lead UI designer and brand advocate for Rogers Unison Apps. Collaborated with development teams both locally and offshore, Rogers’ lead UX designers, stakeholders and senior management to develop and build next level cloud-based portals, mobile and tablet apps designed to make communication easier from anywhere without incurring the cost of unused desk phone lines
UX Process Case Study
Lessons Learned
Create an intuitive & simple customizable product
Driven by consistent UXD across platforms end users really enjoyed the one page widget based dashboard, a one stop configuration flow to control mobility services with minimal clicks and wasted time on calls with provisioning services
Sticking with SSOT version is a must
Developing wires with Axure, prototyping with invison and sketch as part of the UI process helped to gather real user feedback which worked very well throughout the entire engagement
Transparent communication across teams is key
Being able to identify the key stake-holders within a large organization like Rogers helped to minimize deviations and expedite the approval process
Test & Key Performance Indicator
A crucial step in successful UX and product is KPI and usability test. By interviewing the end user and considering the KPI, we were able to improve the experience and quality of product
nav
UI / UX
Cisco Channel Partner CMS Platform
Marketing & Sales Cloud Products
Product consulting, leading the UX team on the design and product process for the sales and marketing dashboard tools for the digital engagement center. The digital engagement center is a digital accelerator for Cisco’s partner service providers. Built UX process for the channel partner program targeting service providers.
UX Process Case Study
Lessons Learned
Create an intuitive & simple customizable product
We found out building an easy-to-use and simpler CMS platform (instead of using WordPress) helped our partner edit their content and manage and launch their pages smoother and faster. It eliminated confusion and made the process easier and faster.
Sticking with SSOT version is a must
We stuck with SSOT by sharing the project in Invision, tracking comments and attaching a PDF copy of the approved design in a Jira ticket. Anytime we didn’t follow SSOT law, we noticed the quality went down and progress and communication became challenging.
Transparent communication across teams is key
Without good and transparent communication across team, delivery was impossible.
Test & Key Performance Indicator
A crucial step in successful UX and product is KPI and usability test. By interviewing the end user and considering the KPI, we were able to improve the experience and quality of product.
